TERMS & CONDITIONS

SERVICE LIMITATIONS
TEK Computer Consulting LLC and/or its third-party service providers reserve the right to refrain from providing any or all services ordered and refund the customer's payment, wholly or in part, if minimum system requirements are not met or if technical conditions (such as wiring difficulties or physical barriers) or customer requirements are unusual, extensive, or beyond the scope of this service agreement as reasonably determined by TEK Computer Consulting LLC and/or its third-party service provider.

FORCE MAJEURE
If TEK Computer Consulting LLC's ability to render services is impaired by circumstances beyond the control of TEK Computer Consulting LLC, TEK Computer Consulting LLC may choose not to provide services.

LIMITATION OF REMEDY
Under no circumstances shall TEK Computer Consulting LLC be liable to you or any other person for any damages, including without limitation any indirect, incidental, special or consequential damages, expenses costs, profits, lost savings or earnings, lost or corrupted data, or other liability arising out of or related to the services provided by TEK Computer Consulting LLC, or out of the installation, de-installation, use of, or inability to use your computer equipment, hardware, peripherals, or the network as a result of the services provided hereunder.

TEK Computer Consulting LLC shall not be liable for any failure or delay in performance due to any cause beyond its control. If TEK Computer Consulting LLC's ability to render services is impaired by your failure to cooperate or circumstances beyond the control of TEK Computer Consulting LLC, TEK Computer Consulting LLC may choose not to provide services. Service can also be denied if dangerous or unhealthy conditions are present including possible code violations.

LIMITATION OF LIABILITY & RELEASE
By signing the form, you agree to release and hold harmless TEK Computer Consulting LLC from and against any loss, liability, or damage, including without limitation, any indirect, incidental, special or consequential damages, expense, costs, profits, lost savings or earnings or liability that you, the owner, or lessee may suffer arising out of, or related to, the services provided by TEK Computer Consulting LLC. This includes but is not limited to data loss or lack of function in any component or element of your computer system and/or peripherals, any changes or alterations to your residence (for example, changes to walls, baseboards, floors, etc.) as a result of TEK Computer Consulting LLC agents, partners, and/or third-party service providers, regardless of the warranties, disclaimers, and waivers particular service and shall constitute liquidated damages and are a reasonable estimate of damages to you. Some states do not allow limitations or release of certain damages or liability, so the above limitation of liability and release may not apply to you.

ON-SITE SUPPORT
SCHEDULING
Standard service hours are Monday - Thursday 8 A.M. to 5 P.M.

SERVICE JURISDICTION
TEK Computer Consulting LLC serves the Salt Lake County area south of 3300 South.

SERVICE AUTHORIZATION
For on-site services, a person at least 18 years of age must be present during the entire time period services are provided. If no adult is present when the TEK Computer Consulting LLC agent arrives, services will be denied and a $65 cancellation charge will be assessed.

RESPONSIBILITY
It is your responsibility to back up all software and data on your computer's hard drive(s) and/or any other storage devices before the TEK Computer Consulting LLC agent arrives. TEK Computer Consulting LLC and/or its third-party service provider shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files.

MINIMUM SYSTEM REQUIREMENTS
 (wireless home networking only)

• At least 10MB free hard disk space and 32 MB RAM on each computer

• Operating system and/or ISP passwords must be available

• Microsoft Windows 98 SE operating system or later

• Operating system discs and key codes must be available

• All computers and/or peripherals must be in good working order and spyware free

• Broadband services, if any, must be installed and operational before service, including modem connections.

  
  The TEK Computer Consulting LLC agent must have 1) access to your residence or business and the computer(s) and/or peripheral(s) to be serviced, 2) your consent and cooperation to enter your residence or business, 3) a safe working environment, work space, and 4) electrical power. If the TEK Computer Consulting LLC agent determines that these conditions have not been met, services will be denied and a $65 cancellation charge assessed.

CHANGES, CANCELLATIONS AND REFUNDS
To change your order: You must contact TEK Computer Consulting LLC at 801-815-4355.

To cancel your order: You must contact TEK Computer Consulting LLC at 801-815-4355 at least 4 hours prior to the scheduled service. The payment amount will be fully refunded in the manner the purchase was paid.

If you are not satisfied with your service: Call 801-815-4355 for resolution. We stand behind our remote support and on-site services for 5 days. If there is a problem with the service we provided and you notify us within the allotted time period, we will work to remedy the problem quickly and at no additional cost.

REMOTE SUPPORT
TEK Computer Consulting LLC will attempt to diagnosis and solve your technology problem over the telephone or via the Internet for an applicable fee. In certain cases, however, problem diagnosis and support may not be completed because of a problem with your computer or its configuration that is beyond our control.

Remote support services may be offered to you over the telephone or via the Internet if your PC was built within the last six years, you have a working cable or DSL high speed Internet connection, and your operating system is Microsoft Windows XP or Vista. If you elect to receive remote support, then TEK Computer Consulting LLC remotely logs on through your high-speed Internet connection to view your computer desktop from the TEK Computer Consulting LLC Operations Center. TEK Computer Consulting LLC stays in contact with you to keep you fully briefed on every step of the process as your problem is resolved. Remote support may involve the installation of software on your computer that will allow TEK Computer Consulting LLC to provide the remote support services. By electing to receive remote support, you agree to allow TEK Computer Consulting LLC to use whatever tools deemed necessary to repair your computer, including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer.

RESPONSIBILITY
You understand and agree that prior to contacting or allowing TEK Computer Consulting LLC to perform diagnostic repair or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that TEK Computer Consulting LLC shall not be responsible under any circumstance for any loss or corruption of data and/or software.

SERVICE WARRANTY
We warrant our remote services for 5 days following the date you received remote service; however, for repairs necessitated by a virus or spyware, the service warranty is valid only if the anti-virus and anti-spyware protection for your product is installed or updated during the repair or promptly thereafter (i.e., before you connect again to the Internet). If there is a problem with the service provided by TEK Computer Consulting LLC and if you notify us within the warranty period, we will work to remedy your problem quickly and at no additional cost.

By scheduling services or accepting remote support with TEK Computer Consulting LLC you agree to these terms and conditions.